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Flight departed from the gate 5 min before scheduled departure time. Refund options
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This was Alaska Airlines flight from SJC to LAX. We ran later than we usually do on our way to flights and so we ended up reaching the gate 2 min before the scheduled departure time.
On our way from the security check to the gate we didn't hear any call for our names asking us to make it to the gate asap. (Not that we were loitering around. We were running to the gate which was at the end of that terminal.)
So anyhow, we reached there 2 min prior but were advised that the flight already left and the gate was closed. We bought a ticket from SFO and continued with the rest of our trip because there was no point arguing as the flight had already left. We were very upset and I am looking into what can be done. A few things that I am not sure of here:
- Flights can leave ahead of time (but that is if all passengers have already boarded or there is a clear indication of no-show in that the gate is advised that some passengers didn't even checkin at the airport AND they have approval by the ATC of course). We did checkin and so we shouldn't have been marked no-show.
- Departure time is time to leave the gate and not take-off. Confirm this.
- How could I prove the airline left minutes ago? Could I ask the airlines for the record of the flight on that particular day?
- If I do prove this, can we ask for any sort of compensation?
Any other advice (other than "don't go that late"). As I said, it doesn't always happen but when it happens we should know our options.
usa airlines compensation missed-flights alaska-airlines
asked 10 hours ago
perennial_noobperennial_noob
1528
New contributor
perennial_noob is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
This was Alaska Airlines flight from SJC to LAX. We ran later than we usually do on our way to flights and so we ended up reaching the gate 2 min before the scheduled departure time.
On our way from the security check to the gate we didn't hear any call for our names asking us to make it to the gate asap. (Not that we were loitering around. We were running to the gate which was at the end of that terminal.)
So anyhow, we reached there 2 min prior but were advised that the flight already left and the gate was closed. We bought a ticket from SFO and continued with the rest of our trip because there was no point arguing as the flight had already left. We were very upset and I am looking into what can be done. A few things that I am not sure of here:
- Flights can leave ahead of time (but that is if all passengers have already boarded or there is a clear indication of no-show in that the gate is advised that some passengers didn't even checkin at the airport AND they have approval by the ATC of course). We did checkin and so we shouldn't have been marked no-show.
- Departure time is time to leave the gate and not take-off. Confirm this.
- How could I prove the airline left minutes ago? Could I ask the airlines for the record of the flight on that particular day?
- If I do prove this, can we ask for any sort of compensation?
Any other advice (other than "don't go that late"). As I said, it doesn't always happen but when it happens we should know our options.
usa airlines compensation missed-flights alaska-airlines
asked 10 hours ago
perennial_noobperennial_noob
1528
New contributor
perennial_noob is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
3
The scheduled departure time is usually intended to be the time the aircraft physically starts moving away from the gate/stand. The boarding bridge general needs to be retracted at least several minutes before that, doors closed and secured, etc.
– Henning Makholm
9 hours ago
1
And if the aircraft is parked at a remote stand, it can quite easily be that the apron bus needs to leave the terminal building ten minutes or more before the scheduled departure time.
– Henning Makholm
9 hours ago
2
I’m struggling to understand why you would think you have any options in this scenario. It’s not as if ‘be at the gate by x minutes before the scheduled time’ is a recently-invented approach
– Traveller
8 hours ago
1
@Traveller - there is nothing to struggle to understand if you accept that the question was asked because of a lack of knowledge. If 'be at the gate x minutes...' is not new, so aren't late arrivals. In fact, I have seen experiences when flights have waited for passengers (connections & first flight alike). Often, flights say to arrive 3 hours in advance at the airport but not everyone does it. Even with boarding, it starts roughly 30 min prior but your boarding may not be until your group is called. So you could show up even after your group boarded. The below ans was valid and it is upvoted
– perennial_noob
6 hours ago
add a comment |
This was Alaska Airlines flight from SJC to LAX. We ran later than we usually do on our way to flights and so we ended up reaching the gate 2 min before the scheduled departure time.
On our way from the security check to the gate we didn't hear any call for our names asking us to make it to the gate asap. (Not that we were loitering around. We were running to the gate which was at the end of that terminal.)
So anyhow, we reached there 2 min prior but were advised that the flight already left and the gate was closed. We bought a ticket from SFO and continued with the rest of our trip because there was no point arguing as the flight had already left. We were very upset and I am looking into what can be done. A few things that I am not sure of here:
- Flights can leave ahead of time (but that is if all passengers have already boarded or there is a clear indication of no-show in that the gate is advised that some passengers didn't even checkin at the airport AND they have approval by the ATC of course). We did checkin and so we shouldn't have been marked no-show.
- Departure time is time to leave the gate and not take-off. Confirm this.
- How could I prove the airline left minutes ago? Could I ask the airlines for the record of the flight on that particular day?
- If I do prove this, can we ask for any sort of compensation?
Any other advice (other than "don't go that late"). As I said, it doesn't always happen but when it happens we should know our options.
usa airlines compensation missed-flights alaska-airlines
asked 10 hours ago
perennial_noobperennial_noob
1528
New contributor
perennial_noob is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
This was Alaska Airlines flight from SJC to LAX. We ran later than we usually do on our way to flights and so we ended up reaching the gate 2 min before the scheduled departure time.
On our way from the security check to the gate we didn't hear any call for our names asking us to make it to the gate asap. (Not that we were loitering around. We were running to the gate which was at the end of that terminal.)
So anyhow, we reached there 2 min prior but were advised that the flight already left and the gate was closed. We bought a ticket from SFO and continued with the rest of our trip because there was no point arguing as the flight had already left. We were very upset and I am looking into what can be done. A few things that I am not sure of here:
- Flights can leave ahead of time (but that is if all passengers have already boarded or there is a clear indication of no-show in that the gate is advised that some passengers didn't even checkin at the airport AND they have approval by the ATC of course). We did checkin and so we shouldn't have been marked no-show.
- Departure time is time to leave the gate and not take-off. Confirm this.
- How could I prove the airline left minutes ago? Could I ask the airlines for the record of the flight on that particular day?
- If I do prove this, can we ask for any sort of compensation?
Any other advice (other than "don't go that late"). As I said, it doesn't always happen but when it happens we should know our options.
usa airlines compensation missed-flights alaska-airlines
usa airlines compensation missed-flights alaska-airlines
asked 10 hours ago
perennial_noobperennial_noob
1528
New contributor
perennial_noob is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 10 hours ago
perennial_noobperennial_noob
1528
New contributor
perennial_noob is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 10 hours ago
perennial_noobperennial_noob
1528
New contributor
perennial_noob is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 10 hours ago
perennial_noobperennial_noob
1528
asked 10 hours ago
perennial_noobperennial_noob
1528
1528
New contributor
perennial_noob is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
perennial_noob is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
perennial_noob is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
3
The scheduled departure time is usually intended to be the time the aircraft physically starts moving away from the gate/stand. The boarding bridge general needs to be retracted at least several minutes before that, doors closed and secured, etc.
– Henning Makholm
9 hours ago
1
And if the aircraft is parked at a remote stand, it can quite easily be that the apron bus needs to leave the terminal building ten minutes or more before the scheduled departure time.
– Henning Makholm
9 hours ago
2
I’m struggling to understand why you would think you have any options in this scenario. It’s not as if ‘be at the gate by x minutes before the scheduled time’ is a recently-invented approach
– Traveller
8 hours ago
1
@Traveller - there is nothing to struggle to understand if you accept that the question was asked because of a lack of knowledge. If 'be at the gate x minutes...' is not new, so aren't late arrivals. In fact, I have seen experiences when flights have waited for passengers (connections & first flight alike). Often, flights say to arrive 3 hours in advance at the airport but not everyone does it. Even with boarding, it starts roughly 30 min prior but your boarding may not be until your group is called. So you could show up even after your group boarded. The below ans was valid and it is upvoted
– perennial_noob
6 hours ago
add a comment |
3
The scheduled departure time is usually intended to be the time the aircraft physically starts moving away from the gate/stand. The boarding bridge general needs to be retracted at least several minutes before that, doors closed and secured, etc.
– Henning Makholm
9 hours ago
1
And if the aircraft is parked at a remote stand, it can quite easily be that the apron bus needs to leave the terminal building ten minutes or more before the scheduled departure time.
– Henning Makholm
9 hours ago
2
I’m struggling to understand why you would think you have any options in this scenario. It’s not as if ‘be at the gate by x minutes before the scheduled time’ is a recently-invented approach
– Traveller
8 hours ago
1
@Traveller - there is nothing to struggle to understand if you accept that the question was asked because of a lack of knowledge. If 'be at the gate x minutes...' is not new, so aren't late arrivals. In fact, I have seen experiences when flights have waited for passengers (connections & first flight alike). Often, flights say to arrive 3 hours in advance at the airport but not everyone does it. Even with boarding, it starts roughly 30 min prior but your boarding may not be until your group is called. So you could show up even after your group boarded. The below ans was valid and it is upvoted
– perennial_noob
6 hours ago
3
3
The scheduled departure time is usually intended to be the time the aircraft physically starts moving away from the gate/stand. The boarding bridge general needs to be retracted at least several minutes before that, doors closed and secured, etc.
– Henning Makholm
9 hours ago
The scheduled departure time is usually intended to be the time the aircraft physically starts moving away from the gate/stand. The boarding bridge general needs to be retracted at least several minutes before that, doors closed and secured, etc.
– Henning Makholm
9 hours ago
1
1
And if the aircraft is parked at a remote stand, it can quite easily be that the apron bus needs to leave the terminal building ten minutes or more before the scheduled departure time.
– Henning Makholm
9 hours ago
And if the aircraft is parked at a remote stand, it can quite easily be that the apron bus needs to leave the terminal building ten minutes or more before the scheduled departure time.
– Henning Makholm
9 hours ago
2
2
I’m struggling to understand why you would think you have any options in this scenario. It’s not as if ‘be at the gate by x minutes before the scheduled time’ is a recently-invented approach
– Traveller
8 hours ago
I’m struggling to understand why you would think you have any options in this scenario. It’s not as if ‘be at the gate by x minutes before the scheduled time’ is a recently-invented approach
– Traveller
8 hours ago
1
1
@Traveller - there is nothing to struggle to understand if you accept that the question was asked because of a lack of knowledge. If 'be at the gate x minutes...' is not new, so aren't late arrivals. In fact, I have seen experiences when flights have waited for passengers (connections & first flight alike). Often, flights say to arrive 3 hours in advance at the airport but not everyone does it. Even with boarding, it starts roughly 30 min prior but your boarding may not be until your group is called. So you could show up even after your group boarded. The below ans was valid and it is upvoted
– perennial_noob
6 hours ago
@Traveller - there is nothing to struggle to understand if you accept that the question was asked because of a lack of knowledge. If 'be at the gate x minutes...' is not new, so aren't late arrivals. In fact, I have seen experiences when flights have waited for passengers (connections & first flight alike). Often, flights say to arrive 3 hours in advance at the airport but not everyone does it. Even with boarding, it starts roughly 30 min prior but your boarding may not be until your group is called. So you could show up even after your group boarded. The below ans was valid and it is upvoted
– perennial_noob
6 hours ago
add a comment |
1 Answer
1
active
oldest
votes
If you check your ticket, it will say something like 'all passenger must be at the gate and ready to board x minutes before the scheduled time, or they forfeit their flight'.
I have seen times required between x=10 and x=60 minutes, but never less than 10 minutes. In other words, if you miss this limit, it's your own problem, and they don't owe you anything.
For Alaska Air, it is here: https://www.alaskaair.com/content/travel-info/at-the-airport/airport-boarding-times
Boarding:
You must be checked in with a valid boarding pass at the gate
no later than 30 minutes before your flight. Being late may cause the
cancellation of your reserved seats and/or your entire reservation.
You typically can apply for a refund of the tax and fee part of the ticket price, as they haven't paid those taxes/fees if you are not on the flight, but the remaining part of the ticket might be lost (as are all follow-up legs of the flight), depending on the airlines conditions.
If you ask at the counter right away and nicely, many airlines will get you on the next flight, for a small fee or even for free. But they do not owe you that.
answered 10 hours ago
AganjuAganju
19.9k54178
add a comment |
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If you check your ticket, it will say something like 'all passenger must be at the gate and ready to board x minutes before the scheduled time, or they forfeit their flight'.
I have seen times required between x=10 and x=60 minutes, but never less than 10 minutes. In other words, if you miss this limit, it's your own problem, and they don't owe you anything.
For Alaska Air, it is here: https://www.alaskaair.com/content/travel-info/at-the-airport/airport-boarding-times
Boarding:
You must be checked in with a valid boarding pass at the gate
no later than 30 minutes before your flight. Being late may cause the
cancellation of your reserved seats and/or your entire reservation.
You typically can apply for a refund of the tax and fee part of the ticket price, as they haven't paid those taxes/fees if you are not on the flight, but the remaining part of the ticket might be lost (as are all follow-up legs of the flight), depending on the airlines conditions.
If you ask at the counter right away and nicely, many airlines will get you on the next flight, for a small fee or even for free. But they do not owe you that.
answered 10 hours ago
AganjuAganju
19.9k54178
add a comment |
If you check your ticket, it will say something like 'all passenger must be at the gate and ready to board x minutes before the scheduled time, or they forfeit their flight'.
I have seen times required between x=10 and x=60 minutes, but never less than 10 minutes. In other words, if you miss this limit, it's your own problem, and they don't owe you anything.
For Alaska Air, it is here: https://www.alaskaair.com/content/travel-info/at-the-airport/airport-boarding-times
Boarding:
You must be checked in with a valid boarding pass at the gate
no later than 30 minutes before your flight. Being late may cause the
cancellation of your reserved seats and/or your entire reservation.
You typically can apply for a refund of the tax and fee part of the ticket price, as they haven't paid those taxes/fees if you are not on the flight, but the remaining part of the ticket might be lost (as are all follow-up legs of the flight), depending on the airlines conditions.
If you ask at the counter right away and nicely, many airlines will get you on the next flight, for a small fee or even for free. But they do not owe you that.
answered 10 hours ago
AganjuAganju
19.9k54178
add a comment |
If you check your ticket, it will say something like 'all passenger must be at the gate and ready to board x minutes before the scheduled time, or they forfeit their flight'.
I have seen times required between x=10 and x=60 minutes, but never less than 10 minutes. In other words, if you miss this limit, it's your own problem, and they don't owe you anything.
For Alaska Air, it is here: https://www.alaskaair.com/content/travel-info/at-the-airport/airport-boarding-times
Boarding:
You must be checked in with a valid boarding pass at the gate
no later than 30 minutes before your flight. Being late may cause the
cancellation of your reserved seats and/or your entire reservation.
You typically can apply for a refund of the tax and fee part of the ticket price, as they haven't paid those taxes/fees if you are not on the flight, but the remaining part of the ticket might be lost (as are all follow-up legs of the flight), depending on the airlines conditions.
If you ask at the counter right away and nicely, many airlines will get you on the next flight, for a small fee or even for free. But they do not owe you that.
answered 10 hours ago
AganjuAganju
19.9k54178
If you check your ticket, it will say something like 'all passenger must be at the gate and ready to board x minutes before the scheduled time, or they forfeit their flight'.
I have seen times required between x=10 and x=60 minutes, but never less than 10 minutes. In other words, if you miss this limit, it's your own problem, and they don't owe you anything.
For Alaska Air, it is here: https://www.alaskaair.com/content/travel-info/at-the-airport/airport-boarding-times
Boarding:
You must be checked in with a valid boarding pass at the gate
no later than 30 minutes before your flight. Being late may cause the
cancellation of your reserved seats and/or your entire reservation.
You typically can apply for a refund of the tax and fee part of the ticket price, as they haven't paid those taxes/fees if you are not on the flight, but the remaining part of the ticket might be lost (as are all follow-up legs of the flight), depending on the airlines conditions.
If you ask at the counter right away and nicely, many airlines will get you on the next flight, for a small fee or even for free. But they do not owe you that.
answered 10 hours ago
AganjuAganju
19.9k54178
edited 9 hours ago
answered 10 hours ago
AganjuAganju
19.9k54178
answered 10 hours ago
AganjuAganju
19.9k54178
answered 10 hours ago
AganjuAganju
19.9k54178
19.9k54178
add a comment |
add a comment |
perennial_noob is a new contributor. Be nice, and check out our Code of Conduct.
perennial_noob is a new contributor. Be nice, and check out our Code of Conduct.
perennial_noob is a new contributor. Be nice, and check out our Code of Conduct.
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3
The scheduled departure time is usually intended to be the time the aircraft physically starts moving away from the gate/stand. The boarding bridge general needs to be retracted at least several minutes before that, doors closed and secured, etc.
– Henning Makholm
9 hours ago
1
And if the aircraft is parked at a remote stand, it can quite easily be that the apron bus needs to leave the terminal building ten minutes or more before the scheduled departure time.
– Henning Makholm
9 hours ago
2
I’m struggling to understand why you would think you have any options in this scenario. It’s not as if ‘be at the gate by x minutes before the scheduled time’ is a recently-invented approach
– Traveller
8 hours ago
1
@Traveller - there is nothing to struggle to understand if you accept that the question was asked because of a lack of knowledge. If 'be at the gate x minutes...' is not new, so aren't late arrivals. In fact, I have seen experiences when flights have waited for passengers (connections & first flight alike). Often, flights say to arrive 3 hours in advance at the airport but not everyone does it. Even with boarding, it starts roughly 30 min prior but your boarding may not be until your group is called. So you could show up even after your group boarded. The below ans was valid and it is upvoted
– perennial_noob
6 hours ago