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Add to cart button freezes and nothing is put in basket


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0















We currently run a Magento 2 Store with the Porto theme from Smartwave.



We use the TIG PostNL extension for shipping.
After the latest update of this extension the add to cart button doesn't work anymore.
The nice people at TIG checked it and said nothing is disturbing the process.



In the log files I found:




[06-Jul-2018 05:30:15 UTC] PHP Fatal error: Uncaught Error: Call to a
member function getParentItem() on null in
/home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php:27
Stack trace: 0
/home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(72):
SmartwaveDailydealsObserverDealProductDiscountPrice->execute(Object(MagentoFrameworkEventObserver))
1
/home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(60):
MagentoFrameworkEventInvokerInvokerDefault->_callObserverMethod(Object(SmartwaveDailydealsObserverDealProductDiscountPrice),
Object(MagentoFrameworkEventObserver)) 2
/home/fotoloom/public_html/vendor/magento/framework/Event/Manager.php(66):
MagentoFrameworkEventInvokerInvokerDefault->dispatch(Array,
Object(MagentoFrameworkEventObserver)) 3
/home/fotoloom/public_html/generated/code/Magento/Framework/Event/Manager/Proxy.php(95):
MagentoFrameworkEventManager->dispatch('checkout_cart_p...', Array)
4 /home/fotoloom/public_html/v in
/home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php
on line 27**




It appears to me this could cause the error. However Smartwave says it also happens if the template is disabled.



I am looking for a solution and can't find it.



Could you tell me where to look to solve this issue? Clients are walking away and already a weak trying to find a solution. Even the hoster says nothing on their side and Redis is configurated well.



I am desperate right now.










share|improve this question





























    0















    We currently run a Magento 2 Store with the Porto theme from Smartwave.



    We use the TIG PostNL extension for shipping.
    After the latest update of this extension the add to cart button doesn't work anymore.
    The nice people at TIG checked it and said nothing is disturbing the process.



    In the log files I found:




    [06-Jul-2018 05:30:15 UTC] PHP Fatal error: Uncaught Error: Call to a
    member function getParentItem() on null in
    /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php:27
    Stack trace: 0
    /home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(72):
    SmartwaveDailydealsObserverDealProductDiscountPrice->execute(Object(MagentoFrameworkEventObserver))
    1
    /home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(60):
    MagentoFrameworkEventInvokerInvokerDefault->_callObserverMethod(Object(SmartwaveDailydealsObserverDealProductDiscountPrice),
    Object(MagentoFrameworkEventObserver)) 2
    /home/fotoloom/public_html/vendor/magento/framework/Event/Manager.php(66):
    MagentoFrameworkEventInvokerInvokerDefault->dispatch(Array,
    Object(MagentoFrameworkEventObserver)) 3
    /home/fotoloom/public_html/generated/code/Magento/Framework/Event/Manager/Proxy.php(95):
    MagentoFrameworkEventManager->dispatch('checkout_cart_p...', Array)
    4 /home/fotoloom/public_html/v in
    /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php
    on line 27**




    It appears to me this could cause the error. However Smartwave says it also happens if the template is disabled.



    I am looking for a solution and can't find it.



    Could you tell me where to look to solve this issue? Clients are walking away and already a weak trying to find a solution. Even the hoster says nothing on their side and Redis is configurated well.



    I am desperate right now.










    share|improve this question



























      0












      0








      0








      We currently run a Magento 2 Store with the Porto theme from Smartwave.



      We use the TIG PostNL extension for shipping.
      After the latest update of this extension the add to cart button doesn't work anymore.
      The nice people at TIG checked it and said nothing is disturbing the process.



      In the log files I found:




      [06-Jul-2018 05:30:15 UTC] PHP Fatal error: Uncaught Error: Call to a
      member function getParentItem() on null in
      /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php:27
      Stack trace: 0
      /home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(72):
      SmartwaveDailydealsObserverDealProductDiscountPrice->execute(Object(MagentoFrameworkEventObserver))
      1
      /home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(60):
      MagentoFrameworkEventInvokerInvokerDefault->_callObserverMethod(Object(SmartwaveDailydealsObserverDealProductDiscountPrice),
      Object(MagentoFrameworkEventObserver)) 2
      /home/fotoloom/public_html/vendor/magento/framework/Event/Manager.php(66):
      MagentoFrameworkEventInvokerInvokerDefault->dispatch(Array,
      Object(MagentoFrameworkEventObserver)) 3
      /home/fotoloom/public_html/generated/code/Magento/Framework/Event/Manager/Proxy.php(95):
      MagentoFrameworkEventManager->dispatch('checkout_cart_p...', Array)
      4 /home/fotoloom/public_html/v in
      /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php
      on line 27**




      It appears to me this could cause the error. However Smartwave says it also happens if the template is disabled.



      I am looking for a solution and can't find it.



      Could you tell me where to look to solve this issue? Clients are walking away and already a weak trying to find a solution. Even the hoster says nothing on their side and Redis is configurated well.



      I am desperate right now.










      share|improve this question
















      We currently run a Magento 2 Store with the Porto theme from Smartwave.



      We use the TIG PostNL extension for shipping.
      After the latest update of this extension the add to cart button doesn't work anymore.
      The nice people at TIG checked it and said nothing is disturbing the process.



      In the log files I found:




      [06-Jul-2018 05:30:15 UTC] PHP Fatal error: Uncaught Error: Call to a
      member function getParentItem() on null in
      /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php:27
      Stack trace: 0
      /home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(72):
      SmartwaveDailydealsObserverDealProductDiscountPrice->execute(Object(MagentoFrameworkEventObserver))
      1
      /home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(60):
      MagentoFrameworkEventInvokerInvokerDefault->_callObserverMethod(Object(SmartwaveDailydealsObserverDealProductDiscountPrice),
      Object(MagentoFrameworkEventObserver)) 2
      /home/fotoloom/public_html/vendor/magento/framework/Event/Manager.php(66):
      MagentoFrameworkEventInvokerInvokerDefault->dispatch(Array,
      Object(MagentoFrameworkEventObserver)) 3
      /home/fotoloom/public_html/generated/code/Magento/Framework/Event/Manager/Proxy.php(95):
      MagentoFrameworkEventManager->dispatch('checkout_cart_p...', Array)
      4 /home/fotoloom/public_html/v in
      /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php
      on line 27**




      It appears to me this could cause the error. However Smartwave says it also happens if the template is disabled.



      I am looking for a solution and can't find it.



      Could you tell me where to look to solve this issue? Clients are walking away and already a weak trying to find a solution. Even the hoster says nothing on their side and Redis is configurated well.



      I am desperate right now.







      magento2 addtocart






      share|improve this question















      share|improve this question













      share|improve this question




      share|improve this question








      edited 54 mins ago









      Teja Bhagavan Kollepara

      2,96341847




      2,96341847










      asked Jul 6 '18 at 7:07









      HansHans

      11




      11






















          2 Answers
          2






          active

          oldest

          votes


















          0














          Check line number 27 in the class file /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php



          The error message itself shows the path to debug and solve. getParentItem() is getting called on any null object.



          your problem seems very specific with a particular situation, so it won't be possible to give you exact solution for this.






          share|improve this answer
























          • We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.

            – Hans
            Jul 7 '18 at 15:44





















          0














          We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.



          So, this ticket can be closed. How do I do that?






          share|improve this answer
























          • use this guide: meta.stackexchange.com/questions/37752/…

            – Manish Joy
            Jul 9 '18 at 5:16











          Your Answer








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          2 Answers
          2






          active

          oldest

          votes








          2 Answers
          2






          active

          oldest

          votes









          active

          oldest

          votes






          active

          oldest

          votes









          0














          Check line number 27 in the class file /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php



          The error message itself shows the path to debug and solve. getParentItem() is getting called on any null object.



          your problem seems very specific with a particular situation, so it won't be possible to give you exact solution for this.






          share|improve this answer
























          • We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.

            – Hans
            Jul 7 '18 at 15:44


















          0














          Check line number 27 in the class file /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php



          The error message itself shows the path to debug and solve. getParentItem() is getting called on any null object.



          your problem seems very specific with a particular situation, so it won't be possible to give you exact solution for this.






          share|improve this answer
























          • We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.

            – Hans
            Jul 7 '18 at 15:44
















          0












          0








          0







          Check line number 27 in the class file /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php



          The error message itself shows the path to debug and solve. getParentItem() is getting called on any null object.



          your problem seems very specific with a particular situation, so it won't be possible to give you exact solution for this.






          share|improve this answer













          Check line number 27 in the class file /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php



          The error message itself shows the path to debug and solve. getParentItem() is getting called on any null object.



          your problem seems very specific with a particular situation, so it won't be possible to give you exact solution for this.







          share|improve this answer












          share|improve this answer



          share|improve this answer










          answered Jul 6 '18 at 7:19









          Manish JoyManish Joy

          837319




          837319













          • We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.

            – Hans
            Jul 7 '18 at 15:44





















          • We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.

            – Hans
            Jul 7 '18 at 15:44



















          We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.

          – Hans
          Jul 7 '18 at 15:44







          We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.

          – Hans
          Jul 7 '18 at 15:44















          0














          We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.



          So, this ticket can be closed. How do I do that?






          share|improve this answer
























          • use this guide: meta.stackexchange.com/questions/37752/…

            – Manish Joy
            Jul 9 '18 at 5:16
















          0














          We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.



          So, this ticket can be closed. How do I do that?






          share|improve this answer
























          • use this guide: meta.stackexchange.com/questions/37752/…

            – Manish Joy
            Jul 9 '18 at 5:16














          0












          0








          0







          We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.



          So, this ticket can be closed. How do I do that?






          share|improve this answer













          We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.



          So, this ticket can be closed. How do I do that?







          share|improve this answer












          share|improve this answer



          share|improve this answer










          answered Jul 8 '18 at 8:57









          HansHans

          11




          11













          • use this guide: meta.stackexchange.com/questions/37752/…

            – Manish Joy
            Jul 9 '18 at 5:16



















          • use this guide: meta.stackexchange.com/questions/37752/…

            – Manish Joy
            Jul 9 '18 at 5:16

















          use this guide: meta.stackexchange.com/questions/37752/…

          – Manish Joy
          Jul 9 '18 at 5:16





          use this guide: meta.stackexchange.com/questions/37752/…

          – Manish Joy
          Jul 9 '18 at 5:16


















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