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Magento 2 - Order # 000000094 (The order confirmation email is not sent) - Order Placed Successfully but confirmation email is not sent

3

I am facing this issue many times. when i place any order from front-end side, the order placing successfully and it's show order number. but when i check this order on my back-end admin it show this (The order confirmation email is not sent) message. and nothing on my mail box. i send this order mail manually pressing "send email" button.

• Other mail working fine(REGISTRATION,SUBSCRIPTIONS AND OTHER ORDER STATUS MAIL ) and as a time. but just only order confirmation order not working.

is that any setting from back-end to solved this issue?

magento2 magento-2.1 magento-2.0

share|improve this question

edited 5 mins ago

Teja Bhagavan Kollepara

3,01241949

asked Mar 24 '17 at 6:50

AIS TechnolabsAIS Technolabs

162

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  This magento setup is in ur local server?
  
  – Sheshgiri Anvekar
  Mar 24 '17 at 6:55
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Have u check magento cron. If not then you should add cron.sh to cronjob
  
  – Amit Bera♦
  Mar 24 '17 at 7:38
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  no it's not in local. and other mail working fine, so no issue on cron.
  
  – AIS Technolabs
  Mar 24 '17 at 11:40
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  how to add cron.sh to cron?
  
  – AIS Technolabs
  Mar 24 '17 at 11:40
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Any updates? I'm facing the same and struggeling to find a sollution for 3 weeks now
  
  – Jilco Tigchelaar
  Nov 20 '17 at 11:59
  

  
  
  
  

 | 
show 1 more comment

3

I am facing this issue many times. when i place any order from front-end side, the order placing successfully and it's show order number. but when i check this order on my back-end admin it show this (The order confirmation email is not sent) message. and nothing on my mail box. i send this order mail manually pressing "send email" button.

• Other mail working fine(REGISTRATION,SUBSCRIPTIONS AND OTHER ORDER STATUS MAIL ) and as a time. but just only order confirmation order not working.

is that any setting from back-end to solved this issue?

magento2 magento-2.1 magento-2.0

share|improve this question

edited 5 mins ago

Teja Bhagavan Kollepara

3,01241949

asked Mar 24 '17 at 6:50

AIS TechnolabsAIS Technolabs

162

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  This magento setup is in ur local server?
  
  – Sheshgiri Anvekar
  Mar 24 '17 at 6:55
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Have u check magento cron. If not then you should add cron.sh to cronjob
  
  – Amit Bera♦
  Mar 24 '17 at 7:38
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  no it's not in local. and other mail working fine, so no issue on cron.
  
  – AIS Technolabs
  Mar 24 '17 at 11:40
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  how to add cron.sh to cron?
  
  – AIS Technolabs
  Mar 24 '17 at 11:40
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Any updates? I'm facing the same and struggeling to find a sollution for 3 weeks now
  
  – Jilco Tigchelaar
  Nov 20 '17 at 11:59
  

  
  
  
  

 | 
show 1 more comment

I am facing this issue many times. when i place any order from front-end side, the order placing successfully and it's show order number. but when i check this order on my back-end admin it show this (The order confirmation email is not sent) message. and nothing on my mail box. i send this order mail manually pressing "send email" button.

• Other mail working fine(REGISTRATION,SUBSCRIPTIONS AND OTHER ORDER STATUS MAIL ) and as a time. but just only order confirmation order not working.

is that any setting from back-end to solved this issue?

magento2 magento-2.1 magento-2.0

share|improve this question

edited 5 mins ago

Teja Bhagavan Kollepara

3,01241949

asked Mar 24 '17 at 6:50

AIS TechnolabsAIS Technolabs

162

share|improve this question

edited 5 mins ago

Teja Bhagavan Kollepara

3,01241949

asked Mar 24 '17 at 6:50

AIS TechnolabsAIS Technolabs

162

share|improve this question

edited 5 mins ago

Teja Bhagavan Kollepara

3,01241949

asked Mar 24 '17 at 6:50

AIS TechnolabsAIS Technolabs

162

edited 5 mins ago

Teja Bhagavan Kollepara

3,01241949

edited 5 mins ago

Teja Bhagavan Kollepara

3,01241949

asked Mar 24 '17 at 6:50

AIS TechnolabsAIS Technolabs

162

asked Mar 24 '17 at 6:50

AIS TechnolabsAIS Technolabs

162

2 Answers
2

active

oldest

votes

0

Set up email settings for your web server;

Verify that you can send and receive email using php function "mail";

Check Stores->Configuration-> Advanced->System->Mail Sending Settings. Email Communication is enabled.

Check Stores->Configuration-> Sales->Sales Emails->Order . Enabled is "Yes".

share|improve this answer

edited Mar 24 '17 at 7:31

Amit Bera♦

59.5k1676177

answered Mar 24 '17 at 6:58

Sheshgiri AnvekarSheshgiri Anvekar

751719

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  thanks Sir, But i already follow this steps.
  
  – AIS Technolabs
  Mar 24 '17 at 11:39
  

  
  
  
  

add a comment | 

0

I had same issue.
I found below thing in code.

$order->setCanSendNewEmailFlag(false);

I was using one custom payment method, That payment method had stopped order email to be sent with above line of code. I removed that and emails are working fine for me. above code I found on BeforeOrderPlaceObserver

so if you are facing same issue you should check once for all custom payment method that you are using that might be preventing order emails to be sent.

share|improve this answer

edited 14 mins ago

Teja Bhagavan Kollepara

3,01241949

answered Feb 2 '18 at 12:02

Dhaval SolankiDhaval Solanki

1,3971932

add a comment | 

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0

Set up email settings for your web server;

Verify that you can send and receive email using php function "mail";

Check Stores->Configuration-> Advanced->System->Mail Sending Settings. Email Communication is enabled.

Check Stores->Configuration-> Sales->Sales Emails->Order . Enabled is "Yes".

share|improve this answer

edited Mar 24 '17 at 7:31

Amit Bera♦

59.5k1676177

answered Mar 24 '17 at 6:58

Sheshgiri AnvekarSheshgiri Anvekar

751719

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  thanks Sir, But i already follow this steps.
  
  – AIS Technolabs
  Mar 24 '17 at 11:39
  

  
  
  
  

add a comment | 

0

Set up email settings for your web server;

Verify that you can send and receive email using php function "mail";

Check Stores->Configuration-> Advanced->System->Mail Sending Settings. Email Communication is enabled.

Check Stores->Configuration-> Sales->Sales Emails->Order . Enabled is "Yes".

share|improve this answer

edited Mar 24 '17 at 7:31

Amit Bera♦

59.5k1676177

answered Mar 24 '17 at 6:58

Sheshgiri AnvekarSheshgiri Anvekar

751719

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  thanks Sir, But i already follow this steps.
  
  – AIS Technolabs
  Mar 24 '17 at 11:39
  

  
  
  
  

add a comment | 

Set up email settings for your web server;

Verify that you can send and receive email using php function "mail";

Check Stores->Configuration-> Advanced->System->Mail Sending Settings. Email Communication is enabled.

Check Stores->Configuration-> Sales->Sales Emails->Order . Enabled is "Yes".

share|improve this answer

edited Mar 24 '17 at 7:31

Amit Bera♦

59.5k1676177

answered Mar 24 '17 at 6:58

Sheshgiri AnvekarSheshgiri Anvekar

751719

Check Stores->Configuration-> Advanced->System->Mail Sending Settings. Email Communication is enabled.

share|improve this answer

edited Mar 24 '17 at 7:31

Amit Bera♦

59.5k1676177

answered Mar 24 '17 at 6:58

Sheshgiri AnvekarSheshgiri Anvekar

751719

edited Mar 24 '17 at 7:31

Amit Bera♦

59.5k1676177

edited Mar 24 '17 at 7:31

Amit Bera♦

59.5k1676177

answered Mar 24 '17 at 6:58

Sheshgiri AnvekarSheshgiri Anvekar

751719

answered Mar 24 '17 at 6:58

Sheshgiri AnvekarSheshgiri Anvekar

751719

0

I had same issue.
I found below thing in code.

$order->setCanSendNewEmailFlag(false);

I was using one custom payment method, That payment method had stopped order email to be sent with above line of code. I removed that and emails are working fine for me. above code I found on BeforeOrderPlaceObserver

so if you are facing same issue you should check once for all custom payment method that you are using that might be preventing order emails to be sent.

share|improve this answer

edited 14 mins ago

Teja Bhagavan Kollepara

3,01241949

answered Feb 2 '18 at 12:02

Dhaval SolankiDhaval Solanki

1,3971932

add a comment | 

0

I had same issue.
I found below thing in code.

$order->setCanSendNewEmailFlag(false);

I was using one custom payment method, That payment method had stopped order email to be sent with above line of code. I removed that and emails are working fine for me. above code I found on BeforeOrderPlaceObserver

so if you are facing same issue you should check once for all custom payment method that you are using that might be preventing order emails to be sent.

share|improve this answer

edited 14 mins ago

Teja Bhagavan Kollepara

3,01241949

answered Feb 2 '18 at 12:02

Dhaval SolankiDhaval Solanki

1,3971932

add a comment | 

I had same issue.
I found below thing in code.

$order->setCanSendNewEmailFlag(false);

I was using one custom payment method, That payment method had stopped order email to be sent with above line of code. I removed that and emails are working fine for me. above code I found on BeforeOrderPlaceObserver

so if you are facing same issue you should check once for all custom payment method that you are using that might be preventing order emails to be sent.

share|improve this answer

edited 14 mins ago

Teja Bhagavan Kollepara

3,01241949

answered Feb 2 '18 at 12:02

Dhaval SolankiDhaval Solanki

1,3971932

$order->setCanSendNewEmailFlag(false);

share|improve this answer

edited 14 mins ago

Teja Bhagavan Kollepara

3,01241949

answered Feb 2 '18 at 12:02

Dhaval SolankiDhaval Solanki

1,3971932

edited 14 mins ago

Teja Bhagavan Kollepara

3,01241949

edited 14 mins ago

Teja Bhagavan Kollepara

3,01241949

answered Feb 2 '18 at 12:02

Dhaval SolankiDhaval Solanki

1,3971932

answered Feb 2 '18 at 12:02

Dhaval SolankiDhaval Solanki

1,3971932