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magento2 email header.html is not being included in transaction email

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4

1

I have created a transactional email in Admin, Marketing -> Email Templates.

Loaded in an email template from the Default Templates, but it's a custom module.

The template code loaded into the text area is:

{{template config_path="design/email/header_template"}}

            <!-- [ middle starts here] -->

            <table cellspacing="0" cellpadding="0" border="0" width="650">

                <tr>

                    <td valign="top">

                     content and vars -- all working fine

                    </td>

                </tr>

             </table>

{{template config_path="design/email/footer_template"}}

The actual template file is:

    {{template config_path="design/email/header_template"}}

            <!-- [ middle starts here] -->

            <table cellspacing="0" cellpadding="0" border="0" width="650">

                <tr>

                    <td valign="top">

                        <p><strong>Dear {{trans '%account_name' account_name=$customerName}}</strong>,<br/>

                        We have updated the point balance for you so that you can have relevant information of points earned or spent. To view more details, please click <a href="{{store url="rewardpoints"}}" style="color:#1E7EC8;">here</a>.</p>

                        <p style="border:1px solid #BEBCB7; padding:13px 18px; background:#F8F7F5; ">

                            <strong>The transaction detail</strong><br/>

                            <strong>Transaction title:</strong> {{var title}}<br/>

                            <strong>Transaction amount:</strong> {{var point_amount}}<br/>

                            <strong>Transaction status:</strong> {{var status}}<br/>

                            <strong>Current balance:</strong> {{var point_balance}}

                        <p>

                        <p>If you have any other questions, please feel free to contact us at <a href="mailto:{{config path='trans_email/ident_support/email'}}" style="color:#1E7EC8;">{{config path='trans_email/ident_support/email'}}</a> or call us at {{config path='general/store_information/phone'}} Monday - Friday, 8am - 5pm PST.</p>

                        <p>Thanks again,<br/>

                            <strong>{{trans '%STORE' STORE=$store.getFrontendName()}}</strong>

                        </p>

                    </td>

                </tr>



            </table>

    {{template config_path="design/email/footer_template"}}

And when I preview the template, the headers and footers show, however when the email is sent out, it's not showing the header or footer just the content.

magento2 email-templates

share|improve this question

edited Sep 14 '17 at 13:37

Mohit Kumar Arora

6,61141632

asked Jul 22 '16 at 6:39

AjqAjq

211

bumped to the homepage by Community♦ 15 mins ago

This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Actually, turns out I didn't flush magento cache ;/
  
  – Ajq
  Jul 22 '16 at 7:28
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  i flushed cache, but i continue to have this issue
  
  – LucScu
  Sep 13 '16 at 14:10
  

  
  
  
  

add a comment | 

4

1

I have created a transactional email in Admin, Marketing -> Email Templates.

Loaded in an email template from the Default Templates, but it's a custom module.

The template code loaded into the text area is:

{{template config_path="design/email/header_template"}}

            <!-- [ middle starts here] -->

            <table cellspacing="0" cellpadding="0" border="0" width="650">

                <tr>

                    <td valign="top">

                     content and vars -- all working fine

                    </td>

                </tr>

             </table>

{{template config_path="design/email/footer_template"}}

The actual template file is:

    {{template config_path="design/email/header_template"}}

            <!-- [ middle starts here] -->

            <table cellspacing="0" cellpadding="0" border="0" width="650">

                <tr>

                    <td valign="top">

                        <p><strong>Dear {{trans '%account_name' account_name=$customerName}}</strong>,<br/>

                        We have updated the point balance for you so that you can have relevant information of points earned or spent. To view more details, please click <a href="{{store url="rewardpoints"}}" style="color:#1E7EC8;">here</a>.</p>

                        <p style="border:1px solid #BEBCB7; padding:13px 18px; background:#F8F7F5; ">

                            <strong>The transaction detail</strong><br/>

                            <strong>Transaction title:</strong> {{var title}}<br/>

                            <strong>Transaction amount:</strong> {{var point_amount}}<br/>

                            <strong>Transaction status:</strong> {{var status}}<br/>

                            <strong>Current balance:</strong> {{var point_balance}}

                        <p>

                        <p>If you have any other questions, please feel free to contact us at <a href="mailto:{{config path='trans_email/ident_support/email'}}" style="color:#1E7EC8;">{{config path='trans_email/ident_support/email'}}</a> or call us at {{config path='general/store_information/phone'}} Monday - Friday, 8am - 5pm PST.</p>

                        <p>Thanks again,<br/>

                            <strong>{{trans '%STORE' STORE=$store.getFrontendName()}}</strong>

                        </p>

                    </td>

                </tr>



            </table>

    {{template config_path="design/email/footer_template"}}

And when I preview the template, the headers and footers show, however when the email is sent out, it's not showing the header or footer just the content.

magento2 email-templates

share|improve this question

edited Sep 14 '17 at 13:37

Mohit Kumar Arora

6,61141632

asked Jul 22 '16 at 6:39

AjqAjq

211

bumped to the homepage by Community♦ 15 mins ago

This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Actually, turns out I didn't flush magento cache ;/
  
  – Ajq
  Jul 22 '16 at 7:28
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  i flushed cache, but i continue to have this issue
  
  – LucScu
  Sep 13 '16 at 14:10
  

  
  
  
  

add a comment | 

I have created a transactional email in Admin, Marketing -> Email Templates.

Loaded in an email template from the Default Templates, but it's a custom module.

The template code loaded into the text area is:

{{template config_path="design/email/header_template"}}

            <!-- [ middle starts here] -->

            <table cellspacing="0" cellpadding="0" border="0" width="650">

                <tr>

                    <td valign="top">

                     content and vars -- all working fine

                    </td>

                </tr>

             </table>

{{template config_path="design/email/footer_template"}}

The actual template file is:

    {{template config_path="design/email/header_template"}}

            <!-- [ middle starts here] -->

            <table cellspacing="0" cellpadding="0" border="0" width="650">

                <tr>

                    <td valign="top">

                        <p><strong>Dear {{trans '%account_name' account_name=$customerName}}</strong>,<br/>

                        We have updated the point balance for you so that you can have relevant information of points earned or spent. To view more details, please click <a href="{{store url="rewardpoints"}}" style="color:#1E7EC8;">here</a>.</p>

                        <p style="border:1px solid #BEBCB7; padding:13px 18px; background:#F8F7F5; ">

                            <strong>The transaction detail</strong><br/>

                            <strong>Transaction title:</strong> {{var title}}<br/>

                            <strong>Transaction amount:</strong> {{var point_amount}}<br/>

                            <strong>Transaction status:</strong> {{var status}}<br/>

                            <strong>Current balance:</strong> {{var point_balance}}

                        <p>

                        <p>If you have any other questions, please feel free to contact us at <a href="mailto:{{config path='trans_email/ident_support/email'}}" style="color:#1E7EC8;">{{config path='trans_email/ident_support/email'}}</a> or call us at {{config path='general/store_information/phone'}} Monday - Friday, 8am - 5pm PST.</p>

                        <p>Thanks again,<br/>

                            <strong>{{trans '%STORE' STORE=$store.getFrontendName()}}</strong>

                        </p>

                    </td>

                </tr>



            </table>

    {{template config_path="design/email/footer_template"}}

And when I preview the template, the headers and footers show, however when the email is sent out, it's not showing the header or footer just the content.

magento2 email-templates

share|improve this question

edited Sep 14 '17 at 13:37

Mohit Kumar Arora

6,61141632

asked Jul 22 '16 at 6:39

AjqAjq

211

{{template config_path="design/email/header_template"}}

            <!-- [ middle starts here] -->

            <table cellspacing="0" cellpadding="0" border="0" width="650">

                <tr>

                    <td valign="top">

                     content and vars -- all working fine

                    </td>

                </tr>

             </table>

{{template config_path="design/email/footer_template"}}

    {{template config_path="design/email/header_template"}}

            <!-- [ middle starts here] -->

            <table cellspacing="0" cellpadding="0" border="0" width="650">

                <tr>

                    <td valign="top">

                        <p><strong>Dear {{trans '%account_name' account_name=$customerName}}</strong>,<br/>

                        We have updated the point balance for you so that you can have relevant information of points earned or spent. To view more details, please click <a href="{{store url="rewardpoints"}}" style="color:#1E7EC8;">here</a>.</p>

                        <p style="border:1px solid #BEBCB7; padding:13px 18px; background:#F8F7F5; ">

                            <strong>The transaction detail</strong><br/>

                            <strong>Transaction title:</strong> {{var title}}<br/>

                            <strong>Transaction amount:</strong> {{var point_amount}}<br/>

                            <strong>Transaction status:</strong> {{var status}}<br/>

                            <strong>Current balance:</strong> {{var point_balance}}

                        <p>

                        <p>If you have any other questions, please feel free to contact us at <a href="mailto:{{config path='trans_email/ident_support/email'}}" style="color:#1E7EC8;">{{config path='trans_email/ident_support/email'}}</a> or call us at {{config path='general/store_information/phone'}} Monday - Friday, 8am - 5pm PST.</p>

                        <p>Thanks again,<br/>

                            <strong>{{trans '%STORE' STORE=$store.getFrontendName()}}</strong>

                        </p>

                    </td>

                </tr>



            </table>

    {{template config_path="design/email/footer_template"}}

share|improve this question

edited Sep 14 '17 at 13:37

Mohit Kumar Arora

6,61141632

asked Jul 22 '16 at 6:39

AjqAjq

211

share|improve this question

edited Sep 14 '17 at 13:37

Mohit Kumar Arora

6,61141632

asked Jul 22 '16 at 6:39

AjqAjq

211

edited Sep 14 '17 at 13:37

Mohit Kumar Arora

6,61141632

edited Sep 14 '17 at 13:37

Mohit Kumar Arora

6,61141632

asked Jul 22 '16 at 6:39

AjqAjq

211

asked Jul 22 '16 at 6:39

AjqAjq

211

1 Answer
1

active

oldest

votes

0

I was confused by this as well, as I had the same issue.

However - upon investigation, I found it was actually the email client I was using. Thunderbird.
I cleared the cache within that, and emails loaded as expected.

share|improve this answer

answered Feb 19 '17 at 12:41

Craig DeardenCraig Dearden

1113

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I have the same issue, and it works with no client I tried. Other shop emails render header and footer just fine.
  
  – user3154108
  Mar 6 '17 at 9:34
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Any luck with this issue? I am getting the same.
  
  – Pallavi
  Sep 27 '17 at 10:28
  

  
  
  
  

add a comment | 

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0

I was confused by this as well, as I had the same issue.

However - upon investigation, I found it was actually the email client I was using. Thunderbird.
I cleared the cache within that, and emails loaded as expected.

share|improve this answer

answered Feb 19 '17 at 12:41

Craig DeardenCraig Dearden

1113

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I have the same issue, and it works with no client I tried. Other shop emails render header and footer just fine.
  
  – user3154108
  Mar 6 '17 at 9:34
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Any luck with this issue? I am getting the same.
  
  – Pallavi
  Sep 27 '17 at 10:28
  

  
  
  
  

add a comment | 

0

I was confused by this as well, as I had the same issue.

However - upon investigation, I found it was actually the email client I was using. Thunderbird.
I cleared the cache within that, and emails loaded as expected.

share|improve this answer

answered Feb 19 '17 at 12:41

Craig DeardenCraig Dearden

1113

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I have the same issue, and it works with no client I tried. Other shop emails render header and footer just fine.
  
  – user3154108
  Mar 6 '17 at 9:34
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Any luck with this issue? I am getting the same.
  
  – Pallavi
  Sep 27 '17 at 10:28
  

  
  
  
  

add a comment | 

I was confused by this as well, as I had the same issue.

However - upon investigation, I found it was actually the email client I was using. Thunderbird.
I cleared the cache within that, and emails loaded as expected.

share|improve this answer

answered Feb 19 '17 at 12:41

Craig DeardenCraig Dearden

1113

share|improve this answer

answered Feb 19 '17 at 12:41

Craig DeardenCraig Dearden

1113

answered Feb 19 '17 at 12:41

Craig DeardenCraig Dearden

1113

answered Feb 19 '17 at 12:41

Craig DeardenCraig Dearden

1113